At Queen Style, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.
1. Eligibility for Returns
You can request a return or exchange if:
- The product is unused, unworn, and in original packaging
- You have the receipt or proof of purchase
- The return request is made within 7 days of delivery
Non-returnable items include:
- Sale/discounted products
- Personalized or custom-made items
- Accessories (for hygiene reasons)
2. Return Process
- Contact our customer care at queenstylefashion17@gmail.com with your order details and reason for return.
- Wait for our confirmation and return instructions.
- Ship the product back to us in secure packaging.
- Once we receive and inspect the product, we will approve/reject your return.
3. Refunds
- Approved refunds will be processed within 7-10 business days after we receive the returned product.
- Refunds will be made to your original payment method.
- Shipping charges are non-refundable.
4. Exchanges
We allow exchanges for the same product in a different size or color, subject to stock availability.
5. Damaged or Wrong Products
If you receive a damaged or incorrect product, contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact:
📧 Email: queenstylefashion17@gmail.com